Question 1

What areas do you serve?

Accepted Answer

Seattle, Bellevue, Kirkland, Redmond, Sammamish, Issaquah, Renton, Kent, Tukwila, Burien, Mercer Island, Shoreline, and nearby King County communities. Send your ZIP to check coverage.

Question 2

How fast can you measure and install?

Accepted Answer

Most residential jobs are measured within a few days and installed within the week. Custom IGU timing depends on material lead time. Mirror quote requests need final sizing and supplier confirmation before timing is promised.

Question 3

Do you respond to emergencies?

Accepted Answer

Yes. Send the address, photos, and safety risk through the urgent request form. We triage board-up needs first, then schedule permanent replacement.

Question 4

What hours are you open?

Accepted Answer

7 days a week, 6:00 AM to 6:00 PM. Urgent requests submitted outside those hours are reviewed for existing customers and commercial response.

Question 5

How are glass jobs priced?

Accepted Answer

Glass type, size, access, and frame condition drive price. We give a written estimate after reviewing photos or measuring on site.

Question 6

Do you charge for estimates?

Accepted Answer

Residential photo-based estimates are free. On-site commercial assessments and emergency response may have a trip fee applied against the final invoice.

Question 7

What can change the final quote?

Accepted Answer

Hidden frame damage, access challenges, special glass (tempered, laminated, tinted, low-e), and emergency or after-hours timing can all affect final pricing.

Question 8

Do you work with insurance claims?

Accepted Answer

Yes. We document damage with photos, itemize the invoice, and provide an insurance-ready packet that most carriers accept without follow-up.

Question 9

Do you work with custom window sizes?

Accepted Answer

Yes. Older Seattle homes often need custom-cut glass — we measure on site and order to fit the existing frame.

Question 10

Can you replace foggy double-pane windows?

Accepted Answer

Yes. We replace the insulated glass unit (IGU) and leave the existing frame in place. We match tint, low-e coating, and thickness to the original spec.

Question 11

Do you handle commercial storefronts?

Accepted Answer

Yes. Storefront glass, commercial doors, office partitions, curtain walls, and emergency board-up for break-ins or accidents.

Question 12

Can I request a custom mirror quote?

Accepted Answer

Yes. Send wall photos, rough dimensions, ZIP, and any edge or safety-backing preference. Final size, edge, mounting, and install scope are confirmed before ordering.

Question 13

What glass types do you supply?

Accepted Answer

Tempered (safety), laminated (security and sound), insulated (double- or triple-pane), low-e, tinted, frosted, and standard plate.

Question 14

What information helps me get a fast quote?

Accepted Answer

Photos of the glass and frame, a rough measurement, your ZIP, and your preferred timing. Any detail about frame material, tint, or special glass is a bonus.

Question 15

Do I need to be home during install?

Accepted Answer

For residential jobs, yes — we need access to the interior. For commercial, we can work with an on-site contact or building manager.

Question 16

Do you clean up broken glass?

Accepted Answer

Yes. Broken glass is removed, the frame is cleaned, and the work area is swept before we leave.

Question 17

What warranty do you offer?

Accepted Answer

Workmanship is warrantied against install defects. Manufacturer warranties on glass and IGUs are passed through — typically 1–10 years depending on product.

Quick answers.

Answers by topic.

Coverage and timing.

What areas do you serve?

How fast can you measure and install?

Do you respond to emergencies?

What hours are you open?

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